Privacy Policy

Effective Date: 16/09/2024

At WiseWave Limited (“we,” “us,” or “our”), we are dedicated to safeguarding the privacy of our clients, website visitors, and partners. We take the protection of personal data seriously and strive to handle it responsibly and transparently. This Privacy Policy outlines how we collect, manage, process, and share personal information, in accordance with the applicable legal and regulatory standards, including the General Data Protection Regulation (GDPR).

1. Scope and Overview

This Privacy Policy applies to all personal data collected via our website, email communication, contracts, or other forms of engagement with WiseWave Limited. It is intended for website visitors, clients, partners, and any other individuals whose data we process. We ensure that personal data is processed fairly and lawfully, respecting individuals’ privacy rights at all times.

2. What Data We Collect and How We Collect It

We may collect a range of personal data, including:

Identity Data: Full name, job title, company name.
Contact Data: Email address, phone number, mailing address.
Financial Data: Payment details (collected only when necessary for billing purposes).
Technical Data: IP address, login data, browser type and version, location, operating system, and platform, as well as data on the usage patterns and preferences when interacting with our website.
Behavioral Data: User preferences, interactions with our website, pages viewed, and marketing interactions.
We collect this information through:

Direct interactions: When you fill out forms, subscribe to our newsletters, or engage with us via email, phone, or in person.
Automated technologies: As you navigate our website, we may automatically collect technical data using cookies, server logs, and other tracking technologies.
3. How We Use Your Personal Data

We collect and use your personal data for the following purposes:

Providing Services: To offer consulting and marketing advisory services, including project management, communication, and customer support.
Personalization: To tailor our services and website experience according to your preferences, making our interactions with you more efficient and personalized.
Marketing and Communication: To send you promotional content and updates that may interest you, based on your consent. You can opt out at any time.
Legal Compliance: To comply with our legal obligations, including tax, reporting, and regulatory requirements.
Business Operations: For internal business operations such as auditing, security checks, and monitoring usage trends.
4. Legal Basis for Processing

Our processing of your personal data will always be grounded on a legal basis, such as:

Consent: When you give us clear consent for specific processing activities (e.g., subscribing to newsletters).
Contractual Necessity: When the processing is necessary to perform our contract with you.
Legal Obligation: Where we are required by law to process personal data (e.g., accounting and record-keeping).
Legitimate Interests: When processing is in our legitimate business interests, provided it does not override your privacy rights.
5. Data Sharing and Disclosures

WiseWave Limited will not disclose, share, or sell your personal data to third parties unless:

It is necessary to provide our services (e.g., sharing with trusted service providers like IT service vendors, accountants, or auditors who are subject to confidentiality obligations).
It is required by law, regulatory bodies, or to protect our legal rights.
You have given explicit consent.
When we share data, we ensure that third parties uphold the same high level of protection as we do.

6. International Data Transfers

In some cases, the personal data we collect may be transferred to and processed in countries outside of the European Economic Area (EEA). In such cases, we will ensure that the transfer is subject to appropriate safeguards, such as the implementation of EU standard contractual clauses, ensuring the protection of your personal data in line with GDPR standards.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

Regular security reviews.
Encryption of sensitive data.
Access control mechanisms ensuring that only authorized personnel can access personal data.
Secure storage and destruction of personal data.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. Once the retention period expires, your personal data will be securely deleted or anonymized.

For service-related data, we typically retain personal information for the duration of our contractual relationship, and for a period thereafter as required by applicable laws.
For marketing data, we retain your data until you unsubscribe or withdraw your consent.
9. Your Rights

You have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request that we correct inaccurate or incomplete data.
Right to Erasure: You can request that we delete your data in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your data under specific conditions.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format and transfer it to another service provider.
Right to Object: You can object to certain types of data processing, such as direct marketing.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

10. Governing Law

This Privacy Policy is governed by the laws of the Republic of Cyprus. Any disputes will be subject to the exclusive jurisdiction of the courts of Cyprus. 

11. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing activities, please contact us at:

WiseWave Limited
Email: [email protected]
Phone: 
Address: Iona Nikolaou 14, 5290 Paralimni, Cyprus.